Return Policy

Your satisfaction is our top priority. Please feel free to contact us with any questions or concerns. If you would like to request a return, kindly follow the steps below to check your eligibility. Please note that once an order has been shipped, refunds are no longer available.

Step 1: Check Eligibility & Return Conditions
We offer free return pickup and new unit replacement under the following situations and return conditions.

i. Situation (A) – Parcel Damaged During Transportation

You are eligible if your parcel arrives with major damage, such as:

– Severely crushed, torn, or punctured outer packaging
– Water-soaked packaging
– Parcel clearly mishandled with compromised structural integrity
– Damage that affects the condition or usability of the item inside
– Missing components due to packaging failure

*Important:

Minor dents, slight creases, scratches, or small cosmetic imperfections on the outer packaging do NOT qualify. Damage must significantly impact the item inside.

ii. Situation (B) – Incorrect Item Received

You are eligible if:

– The item is different from what you ordered
– The model, color, size, or specification is incorrect

Return Conditions

To qualify for return:

– The request must be made within 7 days from the date you received the item.
– The item must be returned in its original condition.
– All original packaging, accessories, manuals, labels, and free gifts (if any) must be included.
– The item must not show signs of misuse, alteration, or intentional damage.

We reserve the right to reject any return, exchange, or refund request if it is incomplete, unreasonable, or if the item is returned in unsuitable condition.

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Step 2: Submit Your Return Request

All return requests must be submitted via Live Chat within 7 days of receiving your item. Kindly contact our live agent for assistance, we will be asking you to provide the following details to verify your eligibily for return:

– Reason for return
– Clear photos or video evidence of the issue
– Order ID
– Full name
– Email address
– Contact number

Incomplete information may delay processing.

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Step 3: Pickup Arrangement

If your case is approved:

– We will arrange a free pickup service.
– You must provide accurate personal details (name, contact number, pickup address, and convenient pickup time).
– No return shipping charges will apply for eligible cases.

Your cooperation is appreciated to ensure smooth pickup coordination.

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Step 4: Replacement Processing

Once we receive the returned item:

1. Our team will inspect and assess its condition.

2. If approved, we will resend a replacement unit of the same item at no additional cost.

3. Replacement will only be processed after verification of the returned item.

4. Delivery time may vary depending on stock availability and courier timelines.

If the return does not meet eligibility criteria:

– We reserve the right to decline the replacement.
– The returned item may be shipped back to you at your own shipping cost.